Frequently Asked Questions

What is the Order Shipment process? ships all orders processed by 3:00 p.m Eastern Standard Time the next day with no additional charge for stock items. We ship using UPS. Charges vary with the type of service and the ship to address.

Are there any Surcharges?

There are no current surcharges to anything that is purchased.

What is the Return Policy?

To facilitate’s return processing:
A Customer Service Representative must be contacted to obtain an RMA (return authorization number) prior to returning product. All returns should be made within 15 days of date of invoice and be accompanied by the original invoice number and a brief explanation of the reason for the return. Return freight charge must be prepaid. Return merchandise in original packaging and in resalable condition. Deviations from this return policy will require’s approval.

15 Day Money Back Guarantee: honors return of equipment (except software) in the condition it was received within 15 days of receipt by the buyer with a full refund less shipping charges both ways. Software is not returnable once opened.

All products sold by carry individual manufacturer’s warranties. Warranties will be honored by those manufacturers according to their warranty requirements and restrictions.

Foreign Orders:
In addition to the United States and its territories, also accepts orders from other countries. All orders of foreign origin may be shipped direct pending prior approval or to a forwarding agent of your choice within the United States. cannot accept letters of credit, personal checks or certified personal checks.

Freight Damage:
It is important to keep the shipping carton, packing material and parts intact, if you receive merchandise that has been damaged in transit. Please contact Customer Service to initiate a claim.

Errors and Omissions:
All prices, pictures and descriptions on this site and all other publications are subject to change. maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies. is not liable for errors in prices listed on the site due to computer error or human error.

Product Liability:’s or its suppliers’ sole obligation for products that prove to be defective within 15 days of purchase will be replaced or funds less shipping will be refunded. gives no warranty either expressed or implied and specifically disclaims all other warranties, including warranties for merchantability and fitness. In no event shall’s liability exceed the buyer’s purchase price nor shall be liable for any indirect or consequential damages. This warranty does not apply to products which have been subject to misuse (including static discharge), neglect, accident, or modification, or which have been altered.

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