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FAQ

Online Orders Accepted 24 Hours A Day, 7 Days A Week.

Shipping information, return policy and general policies appear at the bottom of this page.

How can I pay for my purchase?

Visa, Master Card and American Express either by online, phone, fax, or mail. You can also use Checks, and Wire Transfers. See below.

For your protection online transactions are processed through our Secure Server:

Click Here to Fill Out an Order Form (Mail or fax)

Should be How do I use the virtual shopping cart?

The quickest and easiest way to place your order is to click "Add To Cart" next to the items you wish to purchase. You can view or change the contents of your cart at any time by clicking the shopping cart on the top right toolbar. When you are done shopping, just click "Proceed To Check Out". Online orders are retrieved hourly. Online orders receive an immediate order confirmation by return email.

Paying with my Credit Card?

NO EXTRA CHARGE FOR USING YOUR CREDIT CARD - To place your order online on our secure server just click "Add To Cart" next to the items you wish to purchase. Or, if you prefer, you may phone in or fax us your credit card order. To place your order by phone, call 800-957-6867. Please have the item numbers ready that you wish to order. To fax your order instead of submitting online, simply fill out the order form and fax to us at 267-288-5493. You can order by fax or online 24 hours a day, 7 days a week.

Order By Phone?

Our non-commissioned sales people means you'll experience no high pressure sales! Just call us with your Visa, MasterCard or American Express credit card. It only takes a couple of minutes to place your order. Call our Order Center at 800-957-6867 Monday through Friday from 8:00AM to 4:30PM Eastern Standard Time. Please have the item numbers ready that you wish to order.

Order By Fax?

Have access to a fax machine? You can fax your credit card order to us 24 hours a day, 7 days a week. Print out the order form with the items you want filled in and fax to us at 267-288-5493

Order By U.S.Mail?

Just print and mail the order form to us. When payment is by certified check or money order your order will receive priority same business day processing! Mail to: DesignNotes.com, 505 Keystone Road, Unit E, Southampton, PA 18966

Paying with a Check?

You may place your check order by mail. To pay by check print the order form pages and mail them along with your check to us. We accept checks drawn on U.S. banks paid to the order of DesignNotes.com, Inc. Please allow 5-7 business days for checks to clear.

Wire Transfers?

Wire transfers are required on all international orders. Wire transfer service is also available for orders which would normally be paid by check to speed the processing of your order. Please contact us for bank routing information.

What is the Order Shipment process?

DesignNotes.com ships all orders processed by 3:00 p.m Eastern Standard Time the same day with no additional charge for stock items. We ship using UPS. Charges vary with the type of service and the ship to address.

Are there any Surcharges?

There are no current surcharges to anything that is purchased.

Customer Service: 800-957-6867 (USA)

Customer Service Representatives are available from 8:00a.m. to 4:30p.m. Eastern Standard Time to assist you. Methods of contact for assistance include: phone, live chat, and email. Having your sales order or invoice number available when you call will provide you with the most efficient service.

What happens when the item is Out of Stock?

Orders paid by check, credit card or bank transfer:
Items not available may be placed on backorder for a period of 30 days, backorders may be extended beyond 30 days with your approval. Product will be shipped as it becomes available. If we are unable to provide the product within 30 days, the items may be cancelled and a refund or credit will be issued.

Orders On Account:
Items not available for immediate shipment will be shipped as they become available. Items not available at the end of 45 days will be cancelled. The number of backorder days may be extended beyond 45 days with your approval.

What is the Return Policy?

To facilitate DesignNotes.com's return processing:
A DesignNotes.com Customer Service Representative must be contacted to obtain an RMA (return authorization number) prior to returning product. All returns should be made within 15 days of date of invoice and be accompanied by the original invoice number and a brief explanation of the reason for the return. Return freight charge must be prepaid. Return merchandise in original packaging and in resalable condition. Deviations from this return policy will require DesignNotes.com's approval.

Are there any Other Policies?

Price Match Guarantee:
DesignNotes.com will match any online price from authorized US stocking distributors on new equipment. Price match guarantee is available on telephone orders only.

15 Day Money Back Guarantee:
DesignNotes.com honors return of equipment (except software) in the condition it was received within 15 days of receipt by the buyer with a full refund less shipping charges both ways. Software is not returnable once opened.

Warranties:
All products sold by DesignNotes.com carry individual manufacturer's warranties. Warranties will be honored by those manufacturers according to their warranty requirements and restrictions.

Dishonored Check Policy:
Checks dishonored for any reason by the bank or other institution, will be charged $20.00 as a service charge (if the check cannot be redeposited). In addition, you agree to pay any other reasonable charges imposed by any check verification company or collection agency that we may use for collection.

Foreign Orders:
In addition to the United States and its territories, DesignNotes.com also accepts orders from other countries. All orders of foreign origin may be shipped direct pending prior approval or to a forwarding agent of your choice within the United States. DesignNotes.com cannot accept letters of credit, personal checks or certified personal checks. A bank transfer in U.S. funds required for foreign orders. Contact us for bank routing information.

Freight Damage:
It is important to keep the shipping carton, packing material and parts intact, if you receive merchandise that has been damaged in transit. Please contact DesignNotes.com Customer Service to initiate a claim.

Errors and Omissions:
All prices, pictures and descriptions on this site and all other Designnotes.com publications are subject to change. Designnotes.com maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, Designnotes.com reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies. Designnotes.com is not liable for errors in prices listed on the site due to computer error or human error.

Privacy Policy:
Here at Designnotes.com your privacy is of utmost importance to us. Therefore, we will not sell, rent, share or loan your personal information to any unrelated third parties.

Product Liability:
DesignNotes.com's or its suppliers' sole obligation for products that prove to be defective within 15 days of purchase will be replaced or funds less shipping will be refunded. DesignNotes.com gives no warranty either expressed or implied and specifically disclaims all other warranties, including warranties for merchantability and fitness. In no event shall DesignNotes.com's liability exceed the buyer's purchase price nor shall DesignNotes.com be liable for any indirect or consequential damages. This warranty does not apply to products which have been subject to misuse (including static discharge), neglect, accident, or modification, or which have been altered.